Shipping & Handling

Shipping and Handling

1. Processing Time

At LilyShades, we understand the anticipation that comes with waiting for your new pieces to arrive. That is why we make every effort to process and prepare your order with care and efficiency.

Orders are typically processed within one to two business days from the date of purchase. Please note that orders placed on weekends or public holidays will begin processing on the following business day. During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended. Should any significant delay occur, we will notify you promptly via email.

Once your order has been processed, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your package's journey.

2. Shipping Methods and Delivery Times

We offer a range of shipping options to accommodate your needs and preferences. Delivery times are estimates and may vary depending on your location, the shipping method selected, and the efficiency of the carrier.

Standard Shipping
Estimated delivery within three to seven business days from the date of dispatch. This is our most economical option and is ideal for customers who are happy to wait a little longer for their order.

Expedited Shipping
Estimated delivery within two to four business days from the date of dispatch. This option provides a faster turnaround for those who wish to receive their items sooner.

Express Shipping
Estimated delivery within one to two business days from the date of dispatch. This is our fastest option and is recommended for time-sensitive orders.

Please note that delivery times are calculated from the date of dispatch, not from the date of order placement. Business days are Monday through Friday, excluding public holidays.

3. Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and your delivery address. We strive to keep our shipping rates competitive and transparent. Any applicable shipping charges will be clearly displayed before you complete your purchase.

From time to time, we may offer free shipping promotions. These offers will be clearly communicated on our website and are subject to the specific terms and conditions of each promotion.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number. You may use this number to monitor your package in real time through the carrier's tracking portal. This allows you to stay informed about your shipment's progress and to anticipate its arrival.

If you have created an account with us, you may also access your order history and tracking information through your account dashboard at any time.

5. Shipping Address

Please ensure that your shipping address is complete and accurate at the time of checkout. We are unable to redirect packages to a different address once an order has been dispatched. If you realise that you have provided an incorrect address, please contact us immediately at lilyshades01@outlook.com. We will do our best to update your details before the order is processed and shipped, but we cannot guarantee that changes can be made once the package is in transit.

We are not responsible for orders that are lost, delayed, or returned due to an incorrect or incomplete shipping address provided by the customer.

6. Customs, Duties, and Taxes

For international shipments, please note that your order may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost we collect at checkout.

Customs policies vary widely from one country to another, and we recommend that you contact your local customs office for more information on potential charges before placing your order. We are unable to predict or control these fees and cannot be held responsible for any delays caused by customs processing.

7. Delayed or Lost Shipments

While we partner with reliable carriers to ensure timely delivery, we recognise that unforeseen circumstances can occasionally cause delays. These may include weather conditions, customs clearance, carrier operational issues, or other events beyond our control.

If your tracking information has not updated within five business days of dispatch, or if your package has not arrived within the expected delivery timeframe, please contact us at lilyshades01@outlook.com. Our team will investigate the matter with the carrier and keep you informed of any developments.

In the event that a package is confirmed lost by the carrier, we will work with you to arrange a replacement shipment or a full refund, in accordance with our policies.

8. Signature Upon Delivery

Please note that certain shipping methods or higher-value orders may require a signature upon delivery. This is a security measure to ensure that your package is received by you or someone you authorise. If you are unable to sign for your delivery, the carrier may leave a notice with instructions for rescheduling or collecting your package from a nearby facility.

9. Returns and Exchanges Shipping

For information regarding shipping for returns and exchanges, please refer to our Refund and Return Policy. In summary, return shipping costs are generally the responsibility of the customer, except in cases where the return is due to our error, such as receiving a damaged or incorrect item.

10. Contact Us

Should you have any questions or concerns regarding shipping and handling, please do not hesitate to reach out to us. We are here to assist you and to ensure that your order reaches you in a timely and satisfactory manner.

Email: lilyshades01@outlook.com

We appreciate your trust in LilyShades and look forward to delivering your favourite pieces to you.

— The LilyShades Team