Track Your Order
Stay Informed Every Step of the Way
Once your order has been placed and confirmed, we want you to feel just as connected to your purchase as you did when you first discovered it. That is why we have made order tracking simple, transparent, and easily accessible from the moment your package leaves our warehouse until it arrives at your door.
How to Track Your Shipment
Within one to two business days of placing your order, you will receive a shipping confirmation email containing a unique tracking number and a direct link to the carrier's tracking portal. Simply click the link or enter the tracking number on the carrier's website to view real-time updates on your package's journey.
If you have created an account with us during checkout, you may also log in to your account dashboard, where your order history and tracking information are conveniently stored in one place. This allows you to check your shipment status at any time without having to search through your emails.
Shipping Timeline and Updates
Our shipping partners are carefully selected for their reliability and reach, ensuring that your order is handled with care from dispatch to delivery. Standard delivery typically takes between three to seven business days, depending on your location and the shipping method selected at checkout. Expedited options are also available for those who wish to receive their items sooner.
Throughout the transit period, the tracking portal will provide you with key milestones, including dispatch confirmation, arrival at regional sorting facilities, and the final out-for-delivery notification. We encourage you to monitor these updates closely, as they will help you anticipate the arrival of your package.
What to Do If Your Tracking Information Is Not Updating
Occasionally, tracking systems may experience slight delays in reflecting the most current status of your shipment. This is usually due to the carrier's scanning schedule rather than an issue with your order. If your tracking number does not show any movement after three business days from dispatch, we kindly ask that you contact us, and we will investigate the matter with our shipping partner on your behalf.
Lost or Delayed Packages
While we strive to ensure every delivery proceeds smoothly, we understand that unforeseen circumstances can sometimes interfere with transit times. If your package appears to be significantly delayed or has not arrived within the expected timeframe, please reach out to us at lilyshades01@outlook.com. Our team will work diligently to locate your shipment and, if necessary, arrange for a replacement or refund in accordance with our shipping policy.
A Final Note
We believe that the excitement of receiving your new pieces should be matched by the ease of knowing exactly where they are. Our tracking system is designed to give you that peace of mind, so you can look forward to your order with anticipation rather than uncertainty.
Should you have any questions regarding your shipment or the tracking process, we are only an email away and always happy to help.
— The LilyShades Team